Analyst, Analytics Operations

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Thailand

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team: 

The Supply, Operations, Analytics and Programs (SOAP) team is a team of data-driven creative entrepreneurs that develop solutions for Agoda’s accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek.  Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. 

The Supply, Operations, Analytics and Programs (SOAP) team is a fast growing and dynamic team within Partner Services department of Agoda. The team is responsible for developing and scaling a range of marketing solutions for accommodation partners focusing on growth, visibility, conversion, pricing recommendations and financial products, as well as advertising and display marketing solutions for businesses and travel organizations.

The team scope includes strategic planning, business development and sales operations, project management, contracting operations, risk assessment and collections operations, product development work and data analytics. Team members closely work with multiple internal stakeholders in product and tech, finance and legal, marketing and partner services in our HQ as well as in multiple offices around the world.

The Opportunity:  

As an Operations Analyst at Agoda, you will use your data skills and business mindset to make a difference in our fast-growing global business across our top hotel partners. This role will be involved in strategic projects and work closely with commercial owners and business stakeholders, using data to identify and translate business needs and opportunities into actionable initiatives.

In this Role, you’ll get to:  

  • Analyze and develop reports and models to be used for performance tracking, optimization and drawing recommendations globally
  • Build, enhance and streamline reports that help team members and internal stakeholders understand the performance of their business and identify action points
  • Analyze day-to-day business trends and communicate to leadership and key stakeholders
  • Provide input on ongoing projects and initiatives to reach business targets; run and assess your proposed actions in collaboration with the relevant teams
  • Make recommendations for new metrics, techniques, and strategies to improve team performance and measurement in the future

What you’ll Need to Succeed:  

  • Minimum 1-3 years experience working in a business analysis, data analysis, reporting or business strategy role
  • Bachelor’s Degree or higher in computer sciences, engineering, mathematics, statistics, data science or a related degree program. 
  • Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar
  • Working proficiency in XML, data modelling, data architecture & components
  • Analytical mindset, with proven track record in using data to measure performance and make decisions
  • Excellent problem-solving skills including the ability to analyze and resolve complex problems using data
  • Ability to work and deliver in a fast-paced and rapidly changing environment
  • Excellent communication skills (both verbal and written), with proven ability to convey complex messages clearly and with conviction
  • Team player with strong interpersonal, relationship-building, and stakeholder management skills

It’s Great if you Have:  

  • MBA or Masters in a quantitative subject (computer science, data science, analytics, mathematics, engineering, science, economics, and finance etc.)

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Meet the Team

Jane Chaochotechuang Agoda allows me to work with smart people from different backgrounds and opportunities for me to develop myself personally and professionally. We strive to improve products to support and ease traveling experience not only to customers but hotel partners which is the key role for our team. My favorite memory since working here is there is never a day that I don’t enjoy my work because we keep improving and moving fast to be ahead of the industry. Jane Chaochotechuang Area Manager

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