Account Manager – Hong Kong

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Hong Kong

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

The Opportunity
Agoda is seeking a dynamic and analytical Market Manager to join our Partner Services team in Hong Kong. A Market Manager is the main liaison between our partners and Agoda, developing the Hong Kong and Macau business through acquiring new relationships and optimizing current ones, serving as a consultant to our partners to deliver win-win results.
Working with large datasets and using strong analytical skills, a Market Manager uncovers new opportunities, identifies innovative solutions and presents them to relevant stakeholders, both internally and externally to our partners and customers. He/She develops an in-depth understanding of the market by analyzing changing dynamics and trends. Armed with this information, a Market Manager strives to maintain a competitive edge over our competition. Findings are also presented and shared with internal teams through regular communications and reports.
In addition, a Market Manager also acts as the in-market subject matter expertise for different projects, collaborating with teams throughout Agoda globally and championing them to colleagues in the local teams.

In This Role, You’ll Get To
• Drive the market in reaching key performance indicators (KPIs) by fostering new relationships and optimizing existing ones.
• Leverage consultative approach to influence new or existing partners to help grow our business portfolio.
• Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness.
• Deep dive into large datasets and analyze market and business trends to uncover new opportunities to grow Agoda’s business.
• Train and inform partners of both new and existing solutions, tools, and models.
• Prepare commercial materials to aid in growing our business during partner meetings.
• Report weekly/monthly KPI’s and key metrics internally to showcase successes and highlight potential opportunities.
*Please note that the duties of this role may change at any time due to changing needs of the department.

What You’ll Need To Succeed
• 5+ years of experience
• Experience in internet, e-commerce, online travel agency or the hotel/travel industry valued.
• Exceptional ability to communicate well, effectively influencing and gaining buy-in from key internal and external stakeholders.
• Strong analytical and quantitative skills with ability to analyze opportunities and business performance from different perspectives.
• Proven success in acquiring, building & maintaining long-term customer relationships strongly preferred.
• Upbeat, collaborative and a strong team-player mentality, a “get-it-done” attitude is a must.
• Ability to adapt well to changes and thrives in a fast-paced environment.
• Resourceful, creative and can come up with innovative ideas.
• Fluency in English, Mandarin and Cantonese.
• Bachelor’s degree or equivalent in any relevant field.

#Hong Kong #BD #AccountManagement #PS #LI-ZFL

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Meet the Team

Jane Chaochotechuang Agoda allows me to work with smart people from different backgrounds and opportunities for me to develop myself personally and professionally. We strive to improve products to support and ease traveling experience not only to customers but hotel partners which is the key role for our team. My favorite memory since working here is there is never a day that I don’t enjoy my work because we keep improving and moving fast to be ahead of the industry. Jane Chaochotechuang Area Manager

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