Product Design Lead – Payments (Bangkok-based, Relocation Provided)

Bangkok, Thailand

We believe in making it easier for everyone to experience the world.

The interactive experience across travel is spectacularly shifting and our Product Design team is passionate about evolving our innovative experience to ensure Agoda is the best place for guests to book accommodations and our hotels have the best platform to showcase their properties. Our customers deserve experiences that cultivate their loyalty and make it easier to engage with all that is magnificent about Agoda!

As a Product Design lead, you will be joining a team that’s passionate about the core guest experience, turning original concepts into compelling interactive experiences that resonate with a global audience. We’re looking for you to define solutions that improve the guest booking experience across our Agoda products, collaborating with cross-functional partners.

What’s product design like at Agoda?

Typically, product designers at Agoda work alongside a product manager, 6-8 engineers, researchers, and cross-functional partners. Together they drive their own part of Agoda, deliver solutions to problems and get feedback directly from customers and internal partners.

Day to day, it looks like:

• As a Product Design Lead on the payments team, you will play a key role to craft the check-out experience that is easy-to-use, trustworthy and delightful
• Shape the core check-out experience and build scalable solutions to enable multi-products purchase
• Collaborate with cross-functional teams to define the future vision and product strategy 
• Lead the end-to-end process and provide mentorship for design team on visual design, interaction design, and product thinking 
• A strong approach towards design through experimentations and optimization to achieve desired outcome 
• Work within ambiguous and complex problem space
• Running discovery phases and helping define product requirements
• Testing prototypes and hypotheses with users to collect feedback
• Present your work to peers and leadership, async and in-person
• Take part in weekly design critiques, workshops, all hands, and squad meetings
• Think and write about your process and detailing your decisions
• Champion cohesion and consistency in UX design that unites a growing family of products/features
• Be a strategic leader with a vision in how to implement experiences that represent the most customer-centric intersection between design, business, content, and technology.

Product Designer at Agoda means you have a track record of:

• 6+ years of Design experience for consumers and consumer brands
• Successfully worked in a product team in a previous role, shipped complex products and collaborated successfully with stakeholders to achieve key results
• Experience in payments or fin-tech domain is a big plus 
• You work alongside your design partners in driving discovery and ideation workshops and align the group around a vision and approach
• Crafting sophisticated flows and customer journeys
• Can think and craft at a system level, not just interface elements or pages
• Regularly make use of your soft skills: listening, negotiating, decision-making
• Can balance multiple priorities and successfully deliver in a fast-paced, dynamic environment.

Qualities we value in designers:

• Effective articulation of ideas and design solutions
• Expressing feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

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