Customer Experience Specialist – Shanghai

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Shanghai, China

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Roles & Responsibilities:

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
  • Accountable for meeting individual (KPIs) and team goals

Requirements:

  • Good command of English and Mandarin (Speak, read & write)
  • Excellent telephone manners and communication skills
  • Must be able to work in shift rotations and even public holidays to ensure we provide 24/7 service to our customers
  • Ability to work under stressful and pressured environment
  • Independent and able to work under minimal supervision
  • High degree of integrity and confidentiality
  • Computer literate

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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