NOC Engineer

Bangkok, Thailand

Get to Know our Team:  

We are known as NOC in Agoda, we perform IT monitoring, which includes system monitoring, integration and API monitoring, web performance monitoring, network monitoring and Business activity monitoring. We’re the caretakers of all technology products within the company. From applications to infrastructure, our duty is to guarantee the experience of Agoda’s customers and partners is always optimal and trouble-free.  

Our department never sleeps, working 24/7 to keep Agoda products functional and usable. The NOC team is an invaluable support to the company, ensuring travelers are allowed the full Agoda experience. Beyond maximizing customer experience uptime, we initiate ideas and experiments that mature NOC to the next level and results in state-of-the-art operation and incident management tools. Our team grows stronger every day through talent development and rewarding opportunities. 

The Opportunity: 

We’re looking for Engineers, This position offers high visibility with senior management and with other departments within the company. This position is based in Bangkok, Thailand. 

In addition to the requirements below, successful candidates and team members will share a passion for a high-quality platform, and methodical problem-solving skills. To be successful in this role you must be passionate about thinking critically, test, learn from mistakes, and adapt quickly. 

In this Role, you’ll get to:  

• Ensure that the services and platform are being re-actively & proactively monitored 
• Escalate and coordinate any incidents in a timely manner or potential incidents to ensure the quickest service restoration time 
• Analyze/Report potential trends to drive down repeated incidents 
• Communicate clearly and concisely to the business/management the details of the incident, its impact to the business and the steps to ensure timely resolution and prevention 

What you’ll Need to Succeed: 

• Degree in IT-related fields or equivalent practical experience. 
• 2 years of experience in IT helpdesk and monitoring or support operations 
• Service-minded, Multi-tasking in a fast paced environment and Problem-solving person, Good communication skills, Fast learning and willing to learn non-technical business and industry knowledge 
• Ability to work independently and as a team player with minimal supervision 
• Strong English, in speaking, reading and writing 

• Must be able to work on shifts to support a 24x7x365. Shift work including nights and weekends. 
• Strong skills in presenting and analyzing data and creating actionable reports 

It’s Great if you have: 

• Knowledge and experience in monitoring/alert tools or platforms (Grafana, Kibana), building dashboard or coding 

Equal Opportunity Employer  

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. 

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. 

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes. 

By applying to this job, you agree that Agoda may process your personal data in accordance with https://careersatagoda.com/privacy-statement/.