Account Manager – Los Angeles

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Los Angeles, CA

About Agoda 

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world. 

About Priceline-Agoda Global Partner Services:

What’s better than representing ONE top-recognized brand in travel? Representing TWO, of course!
In 2018, the best-in-class hotel Market Management teams from Priceline.com and Agoda.com came together as one larger, new-and-improved team to better support our hotel partners. This collaboration between the two brands allows us to offer one streamlined technology connection with a single point of contact for worldwide distribution strategies. All roles within the Priceline-Agoda Global Partner Services team reports into the Agoda brand. Read on to learn more about working at Agoda!

Get to Know our Team: 

Priceline and Agoda are travel booking platforms with accommodations at their core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Priceline-Agoda’s Global Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on both Priceline’s and Agoda’s commercial platforms. We are direct contributors to what makes both companies market leaders; we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, the Agoda team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Priceline, Agoda, our partners, and our customers. 

The Opportunity:

As an account manager, the key objective is to guide expansion of Priceline-Agoda’s network of hotel partnerships and accommodation inventory supply through building, establishing and maintaining account relationships. The account manager leverages their experience in procurement, e-commerce, revenue management and the hotel/travel/hospitality industry, generally, in order to manage Priceline-Agoda’s hotel market and market partnership-related functions. Additionally, this role is expected to identify trends, optimize pricing, ensure content competitiveness and identify and secure potential sources of supply to satisfy consumer demand on both Priceline.com and Agoda.com storefronts.

In this Role, you’ll get to: 

  • Build strong supplier relationships and convincingly explain the strategic benefits of the Priceline and Agoda programs to grow bookings, revenues and gross profit in assigned portfolio
  • Suggest business solutions, based on data, to maximize Priceline and Agoda accommodation availability, content competitiveness and business growth for hotel partners
  • Evaluate existing partnerships and determine actions to optimize performance
  • Conduct ongoing reviews of production with participating hotels and continually present strategic recommendations using a consultative approach to optimize hotel conversion and assist partner hotels in maximizing their RevPAR via Priceline and Agoda products
  • Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions.
  • Formulate project ideas, determine where opportunity exists and implement new approaches.
  • Work in a data-driven environment
  • Research and troubleshoot rate and availability issues preventing hotels from maximizing booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc.
  • Train and inform hotel partners on Agoda technologies, tools and models
  • Use out-of-the-box thinking to develop and implement solutions to unique challenges 
  • Prepare presentations and materials
  • Manage regular weekly/monthly supplier and internal reports

What you’ll Need to Succeed:

  • Bachelor’s degree or equivalent, in any relevant field
  • Three years’ experience in hotel or travel industry, especially OTA channels preferred, but not necessary
  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Strong interpersonal skills & ability to influence external / internal stakeholders
  • Success in acquiring, mentoring & building long term customer relationships
  • Ability to creatively “think on the fly” when negotiating with hotel partners
  • A team player with a professional “get it done” attitude and work ethic
  • Strong prioritization and planning skills; must be comfortable making trade-offs vs. trying to get it all done
  • Strong strategic and data analysis skills
  • Curiosity and an experimentation mindset
  • Solutions-oriented
  • Comfortable in two-way feedback culture
  • Adapts well to and is energized by change

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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