Business Analysis and Operations Manager – Seoul based

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Seoul, South Korea

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

As Business Analysis and Operations Manager – Partner Services Team, the key objective will be to improve operational efficiencies to achieve objectives of the Partner Service Team.

The Opportunity:

In doing so, this individual will bring a strong project management and analytical acumen coupled with market place knowledge, and a high level of operational savvy. In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role. Driven personality, strong leadership, effective communication, disciplined work habits, and attention to details will be the crucial to the role.

In this Role, you’ll get to:

(1) achieving operational efficiencies and revenue increases through the development and deployment of systems, tools and workflows (2) managing the requirements, development, implementation and maintenance of systems, tools and workflows (3) become specialist in Agoda Partner Service Team systems/ tools (4) work closely with connectivity partners to develop and support XML connections to YCS API (5) managing operational projects to improve efficiencies between inter departments.

  • Drive and project manage new key initiatives in areas of operational revenue opportunities and team efficiencies
  • Increase operational efficiencies and revenue increases within the Partner Services Team department, and inter department workflows
  • Support and optimize Agoda Partner Services Team systems and tools
  • Become a specialist in our extranet and API, Yield Control System (YCS), Zendesk and seek ways to optimize performance of team and customers
  • Maintain and develop the high level of usage of YCS and API and related management tools
  • Provide the team and the senior management with regular, constructive and relevant feedback
  • Strong analytical skills to develop reporting, and systems for internal use
  • Share and seek out best practices and knowledge
  • Assist with training and training materials for external and internal users
  • Coordinate with central management on planning and objectives

What you’ll Need to Succeed:

  • Bachelor or equivalent degree required;
  • MBA a plus;
  • 2 – 5 years operations or project management experience required;
  • Proven track record in project delivery and product/system/process improvement;
  • Multinational commercial experience preferred;
  • E-commerce industry experience is a plus;
  • Strong Communication Skills with fluency in both Korean and English;
  • Prior experience working in Airlines, Technology or Tourism sector desirable.

It’s Great if you Have:

  • Excellent problem solving skills
  • Strong numerical and analytical skills
  • Strong interpersonal skills (externally and internally)
  • Ability to communicate value proposition to potential partners
  • Adaptable to new technologies, quick learner
  • Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships
  • Team leader and team player
  • Professional “get it done” attitude and work ethic
  • Past success in mentoring and building sales organizations that cater to long term customer relationships;
  • Strong attention to detail
  • Highly disciplined work habits
  • Energetic and driven personality
  • Adapts well to and is energized by change
  • Creative and Innovative

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Meet the Team

Jane Chaochotechuang Agoda allows me to work with smart people from different backgrounds and opportunities for me to develop myself personally and professionally. We strive to improve products to support and ease traveling experience not only to customers but hotel partners which is the key role for our team. My favorite memory since working here is there is never a day that I don’t enjoy my work because we keep improving and moving fast to be ahead of the industry. Jane Chaochotechuang Area Manager

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