User Research Technologist (6-month contract)

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Bangkok (Central World Office)

About Agoda 

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.  

Get to Know our Team: 

The Supply Optimization and Commercialization (SOCs) team sits within the Product Supply team at Agoda. We work closely with the sales department (Partner Services) to identify and optimize growth opportunities on accommodations supply for the company and to set up experiments to measure and implement changes. The projects SOCs team works on directly impact Agoda’s bottom line and have long lasting structural impact to the business. We cover a range of topics including organizational efficiency, sales and product optimization, go to market strategies as well as new innovation and products. We collaborate with multiple departments and produce highly visible results backed up by experimentation and data. Utilizing powerful tools and possessing an end-to-end view of how Agoda works, the SOCs offers a team of learning and experience that will push you (and Agoda) into new territory.

The Opportunity:

The Product Insights team aims to discover and drive growth opportunities and user insights across the organization. We work closely with the other business, product, and analytics teams to develop and build changes to product or processes that will improve Agoda’s hotel supply and product  competitiveness, growing revenue for the company. As a User Research Coordinator / Technologist, you will work with user researchers on the Product Insights team to help conduct research, build business case(s) for opportunity adoption, and present to key stakeholders in order to gain buy-in for those changes.

In this Role, you’ll get to: 

  • Help conduct research to inform product development and solutions for real-world, large-scale problems in the travel space.
  • Work cross functionally, partnering with supply, sales, operations, product, customer experience, and design teams on product and strategy.
  • Gain exposure to business stakeholders, research vendors, and understand how research and data can inform and transform the business.
  • Rapidly learn about opportunities and advances within the travel and tech industries.
  • Get hands on with many research methods that few companies in South East Asia are able to.
  • Work with an experienced, high performing, driven, and fun team.

What you’ll Need to Succeed:

  • Bachelor’s degree in related field (such as computer science, statistics, operations research, economics, psychology, communications)
  • Intellectual curiosity and impact-driven mindset combined with willingness to go the extra mile
  • Fast learner with desire to learn about new exciting tools and technologies.
  • Ability to navigate different cultures and levels of seniority
  • Ability to speak and write in English fluently

It’s Great if you have:

  • Knowledge in content management system i.e. Mailchimp, WordPress
  • Ability to navigate different cultures and levels of seniority
  • Track record of being extremely organized, good at following instructions and protocols, and detail-oriented.

Equal Opportunity Employer 

Agoda prides ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. 

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes. 

By applying to this job, you agree that Agoda may process your personal data in accordance with Agoda applicants privacy statement. 



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